Returns Policy

At CRENITHRA, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, you may return most items within 30 days of receipt for a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. Please ensure that all original tags and labels are still attached.

Return Process

1. Contact our customer support team at [email protected] to initiate a return. Please provide your order number and reason for return.
2. Once your return is approved, you will receive a return authorization and instructions on how and where to send your package.
3. Ship the item back to us using the return shipping label provided, or using a trackable shipping method of your choice.

Refunds

Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

Non-Returnable Items

Certain items are non-returnable, including customized products, perishable goods, and gift cards. Please refer to the product description or contact support for details.

Exchanges

If you received a defective or incorrect item, we will expedite a replacement at no additional cost. Please contact our support team to arrange an exchange.

Contact Us
For further assistance, please reach out to our support team at +1 (800) 123-4567.